Operations Management

Course Objectives

At the end of the course the student will have the ability to:

  • Appreciate the contribution of effective operations management to the strategic objectives of the organisation.
  • Understand the different techniques that are essential for effective operations management
  • Develop and implement process and quality management techniques to create value
  • Utilise information technology in Operations Management

Course Content

Operations As a Competitive Weapon
What is a Process?
Value Chains
What is Operations Management?
Trends and Challenges in Operations Management
Road Map for Competitive Operations
Operations Management Across the Organisation
Break -Even Analysis
Preference Matrix
Decision Theory
Decision Trees

Operations Strategy
Corporate Strategy
Market Analysis
Competitive Priorities and Capabilities
New Service or Product Development
Mass Customization
Operations Strategy As a Pattern of Decisions
Operations Strategy Across the Organisation

Process Design Strategy
What is Process Design?
Major Process Design Decisions
Process Structure in Services
Process Structure in Manufacturing
Customer Involvement
Vertical Integration
Resource Flexibility
Capital Intensity
Strategic Fit
Strategies for Change
Process Design Strategy Across the Organisation

Process Analysis
A Systematic Approach
Documenting the Process
Evaluating Performance
Redesigning the Process
Managing Processes
Process Analysis Across the Organisation
Reasons for using Simulation
The Simulation Process
Computer Simulation

Process Performance and Quality
Costs of Poor Process Performance and Quality
Total Quality Management
Statistical Process Control
Statistical Process Control Methods
Process Capability
Six Sigma
International Quality Documentation Standards
Process Performance and Quality Across the Organisation

Process Capacity
Capacity Planning
A Systematic Approach to Capacity Decisions
Tools for Capacity Planning
Process Capacity Across the Organisation
Why Waiting Lines Form
Uses of Waiting-Line Theory
Structure of Waiting-Line Problems
Probability Distributions
Using Waiting-Line models to Analyse Operations
Decision Areas for Management

Process Layout
What is Layout Planning?
Strategic Issues
Creating Hybrid Layouts
Designing Flexible-Flow Layouts
Designing Line-Flow Layouts
Managing Process Layout Across the Organisation

Planning and Managing Projects
Defining and Organising Projects
Planning Projects
Monitoring and Controlling Projects
Planning and Managing Projects Across the Organisation

Supply-Chain Design
Supply Chains for Service Providers
Supply Chains for Manufacturers
Supply-Chain Dynamics
Developing Integrated Supply Chains
Designing the Customer Relationship Process
Designing the Order Fulfilment Process
Designing the Supplier Relationship Process
Measures of Supply-Chain Performance
Supply-Chain Links to Operations Strategy
Supply-Chain Software
Supply-Chain Design Across the Organisation

The Globalisation and Geographic Dispersion of Operations
Factors Affecting Location Designs
Locating a Single Facility
Locating a Facility Within a Network of Facilities
Managing Location Across the Organisation

Lean Systems
Characteristics of Lean Systems for Services and Manufacturing
Continuous Improvement Using a Lean Systems Approach
The Kanban System
Operational Benefits of Lean Systems
Implementation Issues
Lean Systems Across the Organisation

Information Technology and Value Chains
The Meaning and Role of Technology
Information Technology
Electronic Commerce
Electronic Purchasing
Enterprise Resource Planning
Technology Strategy
Managing Information Technology and Value Chains Across the Organisation

Demand Characteristics
Designing the Forecasting System
Judgement Methods
Casual Methods: Linear Regression
Time-Series Methods
Choosing a Time-Series Method
Using Multiple Techniques
Forecasting Across the Organisation

Aggregate Planning
The Purpose of Aggregate Plans
Managerial Importance of Aggregate Plans
The Planning Process
Aggregate Planning with Spreadsheets
Aggregate Planning with Mathematical Methods
Aggregate Planning Across the Organisation

Linear Programming
Basic Concepts
Graphic Analysis
Sensitivity Analysis
Computer Solution

Inventory Management
Inventory Concepts
Economic Order Quantity
Inventory Control Systems
Inventory Management Across the Organisation

Resource Planning
Overview of Material Requirements Planning
Inputs to MRP
Planning Factors
Outputs from MRP
MRP and the Environment
Manufacturing Resource Planning
Service Resource Planning
Resource Planning Across the Organisation

Scheduling Service and Manufacturing Processes
Scheduling Customer Demand
Scheduling Employees
Operations Scheduling
Scheduling Across the Organisation

Recommended Text :

Book Title -: Operations Management and Integrated Goods & Services Approach
Author -: Evans/Collier
Publisher -: Thomsons
ISBN No -: 9780324360783