Knowledge Management

Course Objectives

At the end of the course the student will have the ability to:

  • Appreciate and understand the new paradigm of knowledge management in organisations today
  • Understand the strategic implications of knowledge management in organisations Develop learning and training strategies to enhance knowledge processes in the organisation
  • Apply various tools and techniques for the development and implementation of knowledge management within the organisation

Course Content

Knowledge Management
Knowledge Management:- an integrated approach
What is knowledge management?
Is knowledge management a fad?
What is the difference between data, information, knowledge and wisdom?
Early history of knowledge management: oral tradition to cuneiform
Knowledge management in Ancient Greece and Rome

Philosophical Perspectives on Knowledge
What is knowledge? Philosophers from Plato to Wittgenstein
Phenomenology and existentialism
Competing philosophical positions in knowledge management, positivism, and constructivism, postmodernism and critical realism.
Current ‘knowledge' frameworks within the knowledge management literature.
A realistic theory of the structure of organisational knowledge

Organisational Learning
Individual learning
Team learning
Drives of organisational learning: success or failure?
Single-loop and double-loop learning
Organisational learning frameworks
Knowledge acquisition
Information distribution
Information interpretation
Organisational memory
Organisational routines
Dynamic capabilities
Politics and organisational learning

Knowledge Management Tools: Component Technologies
Organising knowledge tools
Capturing knowledge tools
Evaluating knowledge
Sharing knowledge
Storing and presenting knowledge

Knowledge Management Systems
Systems thinking
Drivers of KM systems: quality management processes
Document management systems
Decision support systems
Group support systems
Executive information systems
Workflow management systems
Customer relationship management systems
Economics of KM systems

Strategic Management Perspectives
Strategic Management: schools of thought
Industrial organisation tradition
Excellence and turnaround
Institutional perspective
Resource-based view of the firm
Information systems strategy
Developing a knowledge management strategy
Innovation and personalisation strategies

Knowledge Management and Culture
Understanding organisational culture and climate
Norms, artefacts and symbols
Values, beliefs, attitudes and assumptions
Typologies of organisational culture
Measuring organisational culture
Creating knowledge-sharing cultures
Cultural stickiness: developing communities of practice

Change Management
The nature of change
Personal response to change
Leadership and change
Change management strategies
Gaining commitment for change
Employee involvement
Training and development
Reward and recognition
Cultural change management
Politics of change

Knowledge Management and the Learning Organisation
US contribution: The fifth discipline
UK contribution: the learning company
Japanese contribution: the knowledge-creating company
The competitive learning organisation
Power, politics and the learning organisation
Empirical research and the learning organisation.

Intellectual Capital
What is intellectual capital?
Problems of measuring organisational performance
Frameworks of intellectual capital
Human and social capital
Organisational capital
Intellectual property and smart patents
Financial reporting of intellectual capital
Intellectual capital as a narrative
Knowledge auditing in practice

Recommended Text

Book Title -: Knowledge Management - An Integrated Approach
Author -: Ashok Jashapar
Publisher -: Pearsons
ISBN No -: 0273682989